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From system setup and configuration to maintenance and troubleshooting, Mossgrove Tech can take your technology needs completely off your plate. Contracted service management provides clarity, structure, and peace of mind, freeing you to focus on what matters most. With a personalized, hands-on approach, Riley will handle everything from setting up computers, networks, software, and hardware to diagnosing and resolving issues like slow systems and network problems. Explore the services below to see how Riley can simplify your tech needs and help you reclaim your time.
Rates
Rates
$50-100/hour depending on the complexity of the services provided. Sliding scale options are available for small business and sole proprietors or entrepeneurs. Let's work out a plan together!
Network Infrastructure Maintenance
Network Infrastructure Maintenance
Riley maintains your networks, taking the stress out of managing WiFi, wired systems, and security to keep your connectivity optimized and worry-free.
Key Services
Network Maintenance: Updating or optimizing WiFi, router, hotspot, and wired equipment installations, and monitoring network performance, bandwidth usage, and security threats.
Rates
Wired networks - $100/hr
Wireless networks - $75/hr
Hybrid networks - $120/hr
Wired and hybrid network service area is Santa Cruz County.
IT Support and Help Desk Services
IT Support and Help Desk Services
Riley provides technical support for day-to-day issues, from troubleshooting to guidance on best practices, with a compassionate approach tailored to all levels of technological proficiency.
Live Support: Providing technical assistance via chat, email, phone, or video.
User Training: Educating staff on how to use software and hardware more effectively.
Documentation: Creating clear, accessible guides for common tasks and procedures.
Proactive Monitoring: Keeping an eye on systems to detect and address potential issues before they impact users.
SaaS & Service Administration
SaaS & Service Administration
Let Riley manage software accounts, file sharing, hosting, domains, and vendor relationships to streamline collaboration and improve business efficiency. / Manage software platforms, file sharing, hosting, domains, and vendor relationships.
Evaluate vendor contracts, negotiate terms, and ensure service level agreements (SLAs) are met
Coordinate with vendors and service providers to resolve technical requests
Hosting & Domain Services: Assist with website hosting, domain registration, and management.
Basic Web Development: Support for HTML, CSS, and JavaScript coding needs.
Software Platforms: Manage accounts and configurations for tools like Google Workspace, Microsoft Office, Zoom, Slack, Figma, and more.
On-Premise & Remote File Sharing: Configure secure file sharing systems to support team collaboration.
Vendor & Service Management: Evaluate vendor contracts, negotiate terms, and ensure SLAs are met. Coordinate technical requests with service providers.
Auditing and Admin Projects: Manage licenses, accounts, group and inbox merges, and migrations. / Track and manage license or account assignment, Resolve group and inbox merges and migrations
Asset and Device Management
Asset and Device Management
Riley can help keep your devices safe and up to date. Track hardware, software licenses, and IT assets to plan for upgrades or replacements
Implement policies and controls to secure mobile devices used for business purposes by remote workers
Enforce encryption, authentication, and remote wipe capabilities to protect sensitive data
Automate updates and security patches to avoid interruptions
Manage mobile apps, updates, and configurations across various devices and platforms
Mobile Device Management (MDM):
Schedule and enforce updates for business devices.
Install or restrict apps as needed.
Lock stolen devices, erase sensitive data, and redeploy devices.
Manage app updates and configurations across platforms.
IT Consulting and Strategic Planning
IT Consulting and Strategic Planning
Riley will be an knowledgeable resource to develop tailored IT roadmaps, manage risks, and provide expert guidance to align technology with business goals.
Assess business needs and recommend IT solutions to improve efficiency and productivity
Develop IT roadmaps and budgets aligned with business goals
Provide ongoing guidance and support for technology-related decisions
IT Strategy & Consulting: Develop tailored IT roadmaps, manage risks, and provide expert guidance to align technology with business goals.
Strategic Planning: Assess business needs to develop IT roadmaps and align technology investments with goals.
Risk Management: Identify vulnerabilities, recommend solutions, and implement change management strategies.
Technology Education: Lead training sessions and workshops on IT best practices and new tools.
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